Frequently Asked Questions

Everything you need to know about bringing MUSASHI quality into your home.

What is the standard shipping timeframe for furniture items?

Most of our handcrafted home pieces are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer white-glove delivery and assembly?

Yes, for premium furniture items, we offer an optional white-glove service at checkout which includes room-of-choice delivery, professional assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.

Are MUSASHI products covered by a warranty?

All MUSASHI home products come with a 12-month limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.

How can I track the status of my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.